Privacy Policy

Lumière by Adriana, operated by Moonarie LLC DBA Lumiere by Adriana ("we," "us," or "our"), is committed to protecting the privacy of our website visitors, clients, and program participants. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: First name, last name, email address, phone number, and mailing address
• Appointment & Service Information: Treatment history, preferences, and medical questionnaire responses
• Communication Preferences: Your preferences for receiving marketing and non-marketing communications, including text messages (SMS/MMS)
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs
• Form Submissions: Information you voluntarily provide through our contact forms, appointment forms, or booking forms

2. How We Collect Information

We collect personal information through:

• Contact forms and appointment booking forms on our website
• Booking and scheduling tools
• In-person consultations and treatment sessions
• Email communications
• Phone calls and text messages
• Cookies and website analytics tools

3. How We Use Your Information

We use your personal information to:

• Schedule and confirm appointments and treatment sessions
• Send appointment reminders, reschedule notifications, and post-service follow-ups
• Deliver services and treatments you have requested or enrolled in
• Send promotional messages about our services, special offers, and educational content (only with your express consent)
• Respond to your inquiries and provide customer support
• Improve our website, services, and client experience
• Comply with legal obligations

4. Text Messaging (SMS/MMS) Policy

If you provide your phone number and opt in to receive text messages, we may send you:

• Non-Marketing Messages: Appointment confirmations, appointment reminders, reschedule notifications, post-service follow-ups, and account information
• Marketing Messages: Special offers, service announcements, educational content, and re-engagement promotions

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at [email protected].

Your consent to receive text messages is not a condition of purchase or receiving any service.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, conducting our services, or providing services to you (e.g., scheduling tools, email marketing platforms, payment processors). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. SMS Opt-In and Data Sharing

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Opt-Out of Text Messages: Reply STOP to any text message at any time
• Opt-Out of Email Marketing: Click the "unsubscribe" link in any marketing email
• Access and Correction: Request access to or correction of your personal information by contacting us
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Do Not Sell: We do not sell your personal information

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure data storage, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve website functionality, analyze traffic, and deliver relevant content. You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will promptly delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: (832) 830-2258
• Address: 2434 E Las Olas Blvd, Fort Lauderdale, FL 33301

For text message assistance, reply HELP to any message or contact us at the email address above.